E. Burnham Cosmetics FAQ's
Welcome to the E. Burnham Cosmetics Frequently Asked Questions page. We love hearing all the questions and comments from all our customers and we try our very best to respond. We hope we have answered the most important questions. However, if there is a question that is not answered below please send us and email at email@example.com and a representative will get back to you within three business days. You can always call with any questions or comments as well, 1-800-273-7304.
Q: How long have you been in business?
A: We have been in business for over 30 years now. 2013 was the Celebration of our 30th year in business!
Q: Is my email address safe? Will I get spam or other companies emailing me from you guys?
A: Your email address is always safe with E. Burnham Cosmetics. We do not spam anyone and we do not sell our email lists. All of our emails have been compiled from the email addresses provided by our customers. We only send emails with special offers, new products, discounts or in response to your emails.
Q: How will my order be shipped?
A: All orders are shipped through United States Post Office, you will receive your tracking number via email once it is shipped. We use first class standard mail and priority mail depending on the order size and value.
Q: Is there any animal testing done?
A: No, from the beginning days of our business, we have never done animal testing. We are all pet owners, and have served on the National council of the World Wildlife Fund, and a donor to the Humane Society of the United States of America. We love animals and our precious environment!
Q: Who can I contact if I have questions about my beauty routine?
A: You can call our support team or you can email us via firstname.lastname@example.org. We love helping our customers. Any questions, please give us a call at 1-800-273-7304. We are here to help.
Q: Can I order without being a club member?
A: Yes, you do not have to be an E. Burnham club member to order our products.
Q: I'm having trouble placing my order on the internet, what can I do?
A: If you are having this problem, please call us right away. 9:00 a.m. - 4:00 p.m. CST or send us an email with your order via email@example.com and we will get it ready and give you a call to verify the order within 2 business days.
Q: Where do I enter a coupon code?
A: At the top of the "Shopping Cart" page, you should see a box with red lettering that says, "If You Have a Coupon Code, Please Enter it Here." Enter your code, then click "Submit."
Q: What do I get by joining the club?
A: You save on your standing shipments, as well as discounted shipping and handling. You also benefit from knowing that your orders are shipped automatically- what you want, when you need it.
Q: What if I want to change the items or shipping frequency of my standing order?
A: We’re just a quick phone call or email away.
Q: Which products can I have in a club shipment?
A: You can have any products that you like sent to you on the frequency that you need. Perhaps you need an Ultra Skin Care Crème alternating every other month with a Retinol Ultra Rich Night Crème? No problem. Do you need a Neck and Décolleté Firming Crème, a Retinol Correcting Eye Crème, and a Retinol Cleansing Milk Lotion every six weeks? We can do that.
Q: Did my order ship yet?
A: Please check your email for a shipping confirmation. As long as your email is associated with your account in our system, you should receive an email each time an order ships.
Q: My order arrived damaged, what do I do?
A: Please call or email us right away so that we can get a replacement shipped to you
Q: What does it cost to join the Club?
A: There is no cost or commitment to join. You can place a hold on your shipments at anytime. If you must, you can also cancel without penalty, however you will not receive the club discounts and benefits.
Q: How much will it cost to ship my order internationally?
A: We are not always able to ship internationally. Some international orders may show you a shipping cost of $0.00, as our web store is not always able to calculate the correct international postage. In any case, we will contact you to confirm shipping costs and details for each international order placed. Unfortunately, we are unable to honor Free or Discounted Shipping promotions for orders to be shipped overseas. Thank you for your understanding.